Today my wife suggested that we catch some lunch at Gumbo Zydeco. I haven’t been to this restaurant since the first time I ever went there and since they won the People’s Choice award at the 2017 Taste of The Valley showcase here in Russellville. Now to say I was excited about going today was and understatement, however!! We went inside with all three kiddos and after a moment was told to be seated somewhere more comfortable where we had more room, awesome, good start. It did however travel somewhat down hill form there.
Our waitress was not the first one to greet us but the other waitress and not the one to get us our drinks either, she finally made it over to the table to get our order seeming that she was in a big hurry the whole time. We were delivered our appetizer and it seemed to be a different version that the first time I visited, this version of the shrimp and rotel dip was just that, shrimp and a velveeta rotel dip that is a staple in most households here in Russellville. somewhere in the midst of finishing our app I ran out of my water and from there until the end of our meal did I wait for it to be refilled. The rest of our order was delivered and I was very pleased with the flavor of my seafood gumbo, but my wife’s red beans and rice had an unpleasant sour taste to it, not what I had the pleasure of experiencing the first time around, disappointed.
Feeling deflated I asked for some ketchup for my children’s nuggets and finally after several minutes had to ask the other waitress to again fulfill the order for the ketchup. I trudged through the remaining parts of the meal and we packed our things and fled. I don’t have a whole lot of patience and empathy for bad or shotty service, there just isn’t many excuses when you work in this type of environment, this industry where your livelihood depends directly on the service you provide. there is never a guest or large party that deserves more attention or regard as the next. This trip left me to wonder if the sudden onset of popularity form winning the peoples choice may have rendered them overwhelmed and unprepared, but alas I hope to find them again in the future and to have a wonderful meal as I know they are known for. Till then